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Frequently Asked Questions

Frequently Asked Questions

General

Maintenance requests are typically responded to within 24 business hours. Our team works to complete most work orders within 24 hours whenever possible. However, some repairs may take up to 72 hours or longer depending on the nature of the issue, parts availability, or whether outside vendor support is needed.

No. The the application fee is non-refundable and is required for each rental application. Each adult applicant age 18 or older must submit an application and pay the applicable application fee using certified funds.

Yes, applicants are required to have 24 months of positive, verifiable rental history. Rental history may be reviewed for timely payments, proper notice to vacate, noise or disturbance complaints, illegal activity, unpaid NSF checks, property damage, and whether the previous home was left clean and in good condition at move-out.

Residents can request repairs by submitting a work order through the online resident portal on our property website. You may also stop by the leasing office during regular business hours, and our team will be happy to help you submit a maintenance request.

No, residents do not need to be present for a maintenance technician to complete a repair. When submitting your work order, you may provide permission to enter, which allows our maintenance team to access your apartment and complete the requested service while you are away.

If you are locked out of your apartment, please contact a locksmith (or reset your smart home app if applicable). We do not service lockouts after hours.

Yes, residents are welcome to decorate their apartment home. However, permanent changes or alterations may not be made without written approval from management. Any damages beyond normal wear and tear may be deducted from your security deposit at move-out.

The application process at begins by selecting your preferred apartment home and submitting an online application. Assuming your application is reviewed and approved, you will pay the required deposit, admin fee (if applicable), sign your lease agreement, pay all applicable move-in fees and charges, and then prepare for move-in. This process is done online on the property website.

Our leasing team will guide you through each step, including application requirements, approval status, deposits, lease signing, move-in costs, and your scheduled move-in date.

Appointments are recommended for apartment tours, but walk-ins are welcome during regular office hours. Scheduled tours are prioritized, so we recommend booking an appointment in advance to ensure our leasing team is available to show you available apartment homes and answer questions about pricing, availability, amenities, and the application process.

Applying for an apartment is easy. Visit our floor plans page, choose your preferred apartment home, click “Availability,” and then select “Apply Now” to begin your online application. You can also contact our leasing office for help with availability, pricing, lease terms, and the application process.

Application processing times may vary, but results are typically available within 1 to 3 business days once all required supporting documents have been submitted. Our leasing team will contact you as soon as possible with your application results and any next steps needed to move forward with your new apartment home.

Yes, residents are required to maintain renters insurance with at least $100,000 in personal liability coverage for the full term of the lease. If proof of qualifying renters insurance is not provided, residents may be automatically enrolled in the community’s Damage Waiver Liability Policy. Please visit: https://ppg.confirminsurance.com/ for current renters insurance requirements, policy details, and coverage deadlines.

No. If you transfer from one PEG apartment community to another, a new security deposit is required for the new apartment home. Transfers may also include applicable transfer fees, notice requirements, and approval conditions. If you are a current resident and are interested in transferring to another apartment home or community, please contact the leasing office for details about deposit requirements, transfer fees, eligibility, and next steps.

No, we do not list a specific minimum credit score in the rental criteria. However, a credit report will be processed for each applicant. Based on the household’s overall risk score, the application may be approved, declined, or approved with conditions. If an applicant is declined or approved with conditions, the applicant will receive the required information for the consumer reporting agencies used in the screening process.

If you are unable to self-qualify for an apartment due to credit, income, or full-time student status, the community offers a guarantor-free option for future residents who qualify. Applicants still need to apply online through our website, submit proof of income, a goverment-issued photo ID, and Visa (indicating they have a legal right to live in the U.S.).

Please contact the leasing team for more information about qualification requirements, available alternatives, and next steps in the application process.

Housing voucher acceptance and requirements vary by property. If you are interested in using a housing voucher, please contact the leasing office for the most current information about potential eligibility.

Corporate lease applicants may be accepted subject to corporate lease qualification guidelines and approval by management.

To qualify for a corporate lease, the company must generally be an operating business for at least 12 months and provide required corporate documentation, including applicable business verification, bank references, and trade references. Corporations must have a senior officer sign the corporate lease and addenda, and the property may request documentation such as Articles of Incorporation to verify signing authority.

Sole proprietors, LLCs, and LLPs may be required to take personal responsibility for the company when completing the corporate lease. Corporate reference verification typically takes 1 to 4 days, depending on how quickly references can be confirmed.

A non-refundable application fee applies for corporate reference verification. All occupants age 18 or older must also complete the required application paperwork and screening process in accordance with applicable law. The apartment community must be notified in writing if occupants change during the lease term.

Please contact the leasing office for current corporate lease requirements, availability, documentation, and approval details.

Corporate applicants interested in using apartment homes as guest suites may be considered, subject to availability, property-specific requirements, and management approval. Because corporate leasing options, approved uses, lease terms, and qualification requirements may vary, please contact the leasing office for the most current information about availability and corporate guest suite options.

Yes. We accept reasonable accommodation requests for assistance animals, including emotional support animals, in accordance with applicable fair housing laws through a program called PetScreening (see on property website).

Approved assistance animals are not considered pets and may not be subject to standard pet rent, pet deposits, or breed restrictions. Residents may be asked to complete the required accommodation review process and provide supporting documentation when applicable.

Please contact the leasing office for details about submitting an emotional support animal or assistance animal request.

Prospective residents can find a list of applicable fees by reviewing the property flyer and fee disclosure available on our website. Because pricing, deposits, and fees may change, please contact the leasing office to confirm current amounts before applying or signing a lease. Some fees may be required, while others may be optional or situational depending on your apartment home, lease terms, pets, parking, utilities, or other resident selections.

Applicants may provide a U.S. government-issued photo ID, such as a passport or U.S. driver’s license. If an applicant does not have a U.S. government-issued ID, a copy of their visa may be required to verify eligibility for U.S. residency. The community also uses an ID verification service to help authenticate applicant documents, such as driver’s licenses and passports, using artificial intelligence and computer vision technology.

Before moving in, residents may be responsible for several upfront move-in costs. These may include application fee(s), administrative fees if applicable, security deposit, pet deposit and pet fees if applicable, prorated rent, prorated utility or service charges, and any other required move-in fees based on your apartment home, lease term, and applicant qualifications.

Move-in costs can vary depending on your selected floor plan, move-in date, current specials, pets, parking, and lease details. Please contact the leasing office for a personalized move-in cost estimate and to confirm all fees due before signing your lease.

Move-in costs are generally required to be paid before move-in and must be submitted via certified funds unless otherwise approved or required by applicable law. Move-in charges may include your security deposit, pet deposit or pet fees if applicable, prorated rent, and any other required upfront costs. Please contact the leasing office before your move-in date to confirm the total amount due, accepted payment methods, and any available payment options.

Move-in payments and other required leasing charges must be paid using certified funds through the online payment portal, unless otherwise specified by the leasing office. We do not accept cash or personal checks. Please contact the leasing office before making a payment to confirm the total amount due, accepted payment method, and any payment instructions needed before move-in.

Yes. Current residents may be able to add a roommate during the lease term with management approval. Any new roommate must complete the required application and screening process before being added to the lease. Additional qualification requirements may apply, including income verification, credit screening, and approval by the leasing office. Please contact our team to start the roommate approval process and confirm any applicable fees, documentation, or lease update requirements.

If you need to break your lease, residents must provide the required written notice to vacate in accordance with the property’s notice policy and the terms outlined in the lease agreement. Lease break requirements, notice periods, fees, and final charges may vary based on your specific lease terms. Please contact the leasing office before submitting notice so our team can review your lease, explain your options, and confirm any next steps or amounts due.

When your lease is nearing the end, our leasing team will provide information about your renewal options, updated lease terms, current pricing, and any required notice deadlines.
Residents may have the option to renew their lease, transfer to another available apartment home, or provide written notice to vacate in accordance with the lease agreement. Renewal options, pricing, and lease terms may vary based on availability and current market rates.
Please contact the leasing office before your lease expires to review your options and confirm any required notice requirements or renewal deadlines.

Neighborhood

Briarwood (specifically the bustling Boardwalk corridor) is widely considered the premier residential destination for professionals, graduate students, and medical workers seeking a highly connected lifestyle just south of the city center. This neighborhood is highly sought after for its premier retail density, direct proximity to transit veins, and its seamless balance of tranquil residential blocks and immediate commercial conveniences. Here are some of the best places to live when you're looking for an Ann Arbor, MI apartment for rent:

Briarwood

  • Briarwood (specifically the bustling Boardwalk corridor) is widely considered the premier residential destination for professionals, graduate students, and medical workers seeking a highly connected lifestyle just south of the city center.

Burns Park

  • A highly prestigious and historic residential neighborhood to the northeast, famous for its elegant tree-lined streets, sprawling park spaces, and classic mid-century architecture.

Downtown Ann Arbor

  • The energetic cultural and culinary heart of the city to the north, packed with independent bookstores, local craft breweries, the historic Main Street shopping district, and endless entertainment options.

Pittsfield Charter Township

  • A fast-growing, expansive residential suburb directly to the south, popular for its modern subdivision options, peaceful walking trails, and convenient neighborhood shopping complexes.

Old West Side

  • A charming, historic neighborhood northwest of the property, celebrated for its beautifully preserved 19th-century streetscapes, neighborhood association festivals, and a relaxed community feel.

Living in the Briarwood-Boardwalk area along Victors Way provides a unique residential experience defined by its athletic legacy and high-growth technology culture. Whether you're looking for career opportunities, iconic campus venues, or regional transport routes, here are some of the unique features of living in Ann Arbor to consider:

Less Than Two Miles to Michigan Stadium

  • The neighborhood is uniquely positioned down the road from the legendary "Big House," offering sports fans and students an elite residential spot to soak up game-day energy without central campus congestion.

The Smart-Living Loft Layout

  • Distinct from standard suburban complexes, the community uniquely emphasizes a modern architectural layout featuring single-floor studio options alongside dramatic multi-story loft floor plans.

The High-Tech Southern Gateway

  • Residents enjoy a unique geographical  that bridges major corporate tech offices with immediate access to the I-94 corridor, paving the way for a seamless 30-minute drive into Metro Detroit.

From exploring interactive hands-on museums to hiking scenic riverfront arboretums, residents of AVIA Loft on Victors Way Apartments enjoy a phenomenal array of highly rated activities. Major attractions and activities in the area include:

  • Briarwood Mall (Premier Retail Hub)

  • Michigan Stadium (The Big House)

  • University of Michigan Museum of Natural History

  • Ann Arbor Hands-On Museum

  • Mary Beth Doyle Park

  • Nichols Arboretum (The Arb)

  • Crisler Center (U of M Basketball)

  • County Farm Park & Community Gardens

  • State Theater (Downtown Landmark)

  • Zingerman's Delicatessen (Iconic Local Culinary Staple)

  • Gandy Dancer Restaurant

  • Krazy Jim's Blimpy Burger

  • Leslie Science and Nature Center

AVIA Loft on Victors Way Apartments is strategically located near State Street and the I-94 interchange, providing an exceptionally efficient commute to the region's leading research, healthcare, and educational hubs. Top regional centers and corporate offices include:

  • University of Michigan (Central & South Campus)

  • Michigan Medicine (U of M Health System)

  • Google (Ann Arbor Corporate Office)

  • Trinity Health Ann Arbor Hospital

  • Domino's Farms Office Park

  • Toyota Technical Center

  • NSF International Headquarters

  • Ann Arbor Public Schools District Campuses

  • VA Ann Arbor Healthcare System

  • AAATA The Ride Transit Bus Lines (State Street Routes)

  • Detroit Metropolitan Wayne County Airport (DTW)

AVIA Loft on Victors Way Apartments offers a sophisticated and highly curated collection of community luxuries designed to match a productive and active routine:

Resort-Style Swimming Pool

  • Our community features a sparkling outdoor swimming pool and lounge area, providing a premier seasonal oasis to relax and meet neighbors.

24/7 Fully Equipped Fitness Center

  • We provide an around-the-clock fitness facility complete with advanced strength-training machinery and cardio gear to accommodate any busy schedule.

Professional Coworking & Study Spaces

  • The property features modern social study lounges and quiet coworking spaces complete with a complimentary coffee bar, ideal for remote work or academic focus.

Lofty Vaulted Ceilings & Patios

  • Select floor plans are elevated by dramatic, lofty vaulted ceilings, cozy built-in fireplaces, and private relaxing patios that let in an abundance of natural light.

Premium Kitchen Finishes

  • Gourmet kitchens boast modern granite or quartz countertops, contemporary tiled backsplashes, and a full suite of sleek stainless steel appliances.

In-Home Washer & Dryer

  • Every layout brings ultimate everyday convenience straight to your routine with an in-unit washer and dryer set alongside automated 24/7 package lockers.

Maintenance

Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.

All work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some can take up to 72 hours to resolve.

No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.

If you are locked out, you will need to contact a locksmith for assistance after hours. If it happens during office hours, contact the office for assistance.

You are allowed to decorate your apartment home, however no permanent changes can be made without written consent of management. Any damages will be taken out of your deposit upon move out.

EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.);

At AVIA Lofts on Victors Way in Ann Arbor, MI, after-hours maintenance emergencies are urgent issues that may affect resident safety, essential services, or cause damage to the apartment community. Examples may include:

  • No electricity throughout the apartment
  • No water throughout the apartment
  • No heat during severe cold weather, generally when the outside temperature is below 45°F and the interior apartment temperature is 65°F or below
  • No air conditioning during extreme heat, where applicable, generally when the exterior temperature is above 85°F and the apartment will not cool below 80°F
  • Refrigerator not cooling
  • Water entering the apartment or active flooding
  • Electrical sparks or a potential fire hazard
  • A non-working toilet in an apartment with only one bathroom
  • Situations where resident safety is at risk, such as a break-in with damaged locks or windows
  • Standing ice in parking areas, sidewalks, breezeways, or stairs

For non-urgent maintenance requests, residents should submit a work order through the online resident portal or contact the leasing office during regular business hours.

Community Information & Amenities

offers a wide range of modern community and apartment amenities designed for comfort, convenience, and a move-in-ready lifestyle. The pet-friendly complex provides several shared spaces for work, fitness, and relaxation, alongside newly updated apartment interiors.

Community Amenities

  • Fitness & Leisure: A 24/7 fitness center, resort-style swimming pool, an expansive clubhouse with an internet cafe, coworking spaces, a complimentary coffee bar, and an adventurous dog park.

  • Convenience & Access: 24/7 secure package lockers, a 24/7 laundry facility, free off-street parking, ample bike storage and wash stations, convenient BBQ grilling areas, and easy elevator access.

  • Resident Services: Flexible rental payment options, credit builder programs, and available Spruce cleaning and chore services.

Apartment Amenities

  • Layout & Aesthetics: Open-concept layouts with lofty vaulted ceilings, warm wood-like flooring, plush carpeting in loft bedrooms, industrial tract lighting, and relaxing patios (in select homes).

  • Kitchen Features: Sleek stainless-steel appliances (including dishwashers and microwaves), modern granite countertops, craftsman cabinetry, and contemporary tiled backsplashes.

  • Comfort & Convenience: Central heating and air conditioning, cooling ceiling fans, cozy fireplaces (in select units), and in-unit washers and dryers or combo units (in select homes). Fully furnished apartment options are also available.

No washer/dryer hookups in any of the units. Select units units include a washer/dryer combo. There is a laundry facility onsite for your convenience.

Yes, this is a pet friendly community.

$300 pet fee per pet, $25 per month pet rent per pet

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; Owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Pit Bull, German Shepard, Doberman, Rottweiler, Akitas, and Mastiffs. Others may be added. Owner may also restrict size and weight.

Refrigerator, Dishwasher, Stove/Oven (select homes), and microwave.

None, dumpster on property. We also have a recycle bin.

Moving boxes need to be broken down and can be disposed of in the dumpster areas

Pest control comes monthly.

Management does not accept packages. Package Lockers are located onsite for your convenience.

Our Health and Wellness Center has everything you need to stay in shape! We have free weights, cardio, and cycling.

Admin

No, there is no cost to take a tour. You will need to visit the property during business hours or you can call or email the leasing center to set up an appointment that works best for you.

We accept walk ins, but we prioritize prospects who book an appointment.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Application process can vary, but usually takes from 1-3 business days.

Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.

Payments are only accepted through our online portal.

Payments are only accepted through our online portal.

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

Yes, we have furnished apartments.

We offer lease terms between 3-12 months.

Utilities

No, utilities are not included in your rent amount.

The property uses a 3rd party utility company who will charge you for water, sewer, and trash based on an allocation forumla.

Cable is recommendend through Direct TV. Contact the office for information regarding internet through First Digital.

Friends Make the Best Neighbors! Ask us more about resident referral program

Occasional overnight guests are welcome. However, we do not allow guest to stay longer than 14 total nights per month.

A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying two (2) month's rent as termination fee.

Location

Yes, there is a city bus that is located closely.

Restaurants, University of Michigan stadium, Shopping, Banks, and more.

Ann Arbor Public Schools

Briarwood Mall, Whole Foods, Target, Home Goods, Kroger, Fresh Market, and more.

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